Frequently Asked Questions

GSPARX is a wholly owned subsidiary of TNB that focuses on green retail generation business. At the moment, our focus is in the investment of rooftop Solar PV for all retail customers.

GSPARX offers a solution for customers interested in solar PV self-generation and selling the excess of solar energy under the Net Energy Metering Scheme (NEM).

We install solar PV system on your rooftop. the energy generated by solar will be used by your house to power all the electrical appliances. That means you buy less from TNB whenever sun is shining.

If there is an excess or balance of energy, it will automatically flow to TNB grid. And if package your installation with NEM, you will get credit for the excess energy to further reduce your bill. The rate of selling to TNB is the same rate as buying.

GSPARX is offering a package that include NEM where the house/building consumes the solar energy first and sell the excess to TNB and get credit for it.

We have 2 specific programs for customers:

a. Residential customers

For Residential customers, we offer a standard package ranging from 4.8kWp until 17.6kWp system. Nevertheless, we do cater for bigger size installation after site assessment is made.

There are 3 payment options available:

• Cash Purchase- pay lump sum amount
• Credit Card- We have a special 0% instalment plan up to 36 months.
• Personal Loan- Finance the PV system via personal loan. Choose your preferred bank.

b. Commercial & Industrial (C&I) customers

• For C&I customers, we have a special payment plan called SPPA.
• Key features of SPPA are:
  1. Investment will be done by GSPARX, hence ZERO Capex/ No upfront cost from the customer.
  2. Solar tariff will be discussed between customer and GSPARX. The intention is to offer lower tariff than the grid tariff, hence providing IMMEDIATE electricity cost savings for the customer.
  3. The solar tariff could be fixed throughout the tenure, hence provides hedging for future grid tariff increase.
  4. If there is additional energy expected to be supplied to the grid, we would highly recommend for the customer to sign up with Net Energy Meter program (NEM). Under NEM, the excess energy generated by solar and exported to the grid will be on a one-on-one offset i.e. no difference in the sale and purchase prices of electricity. You can read more about NEM at www.seda.gov.my
  5. Maintenance of Solar PV system will be taken care throughout contract period.
• Other payment plan i.e. cash is also available for C&I customers.
• Please register your interest at our website www.gsparx.com or at this link: http://bit.ly/gsparxcustomerservice We will contact you. Please be ready with your location and a snapshot of your bill. Availability of historical record of your electricity consumption would help a lot!

No. The program that you refer to is Feed-In Tariff (FIT). FiT allows customer to install on their rooftop and sell all energy produced to TNB and get paid for it. The Government has stopped offering new quota for Solar PV. Our product is packaged with NEM.

The concept of NEM is that the energy produced from the solar PV system installed will be consumed first, and any excess to be exported to the distribution licensee (such as TNB /SESB ).

The priority is for self-consumption, however some premises especially industry or manufacturing companies which may not be operating during the weekends may have excess energy exported to the grid.

In return, customers account will be credited at the prevailing customer rate based on the 1:1 NEM announced by the YB Minister earlier. The credit shall be allowed to roll over for a maximum of 24 months. Read more about NEM at SEDA website.

Yes, if the customer’s consumption pattern demonstrated significant potential for surplus to be transmitted to the grid, we highly encourage customer to sign up for NEM to maximize the benefit of installing solar PV. We will advise you accordingly on the NEM registration.

For customers with consumption pattern less likely to have potential surplus, NEM registration might not be required. However, we could register at customer’s request.

For residential customers, our package is inclusive of NEM. This is because for houses, the consumption of your house during weekdays/daytime is usually lower than what your solar PV system can produce. As such, with NEM, the excess energy that will automatically flow out to TNB grid will be compensated in terms of further credit to your bill.

In a simple terminology, in Malaysia, the Feed-In Tariff (FIT) scheme, allows the customers who is the Feed-in Approval Holders (FIAHs) to sell all electricity produced from Renewables resources to Distribution Licensee, such as TNB at the FiT rate.

In Net Energy Metering (NEM), on the other hand, the electricity produced by the solar PV system must be consumed first, and only excess can be exported to the grid at one to one rate.

You may read more about FIT and NEM at www.seda.gov.my

No, because at the moment the cost of the battery is high making it not commercially viable to install solar PV with battery. We are closely monitoring the price and as a GSPARX customer, you will be amongst the first group of customers to own the battery when it is commercially viable soon.

However, with NEM that allows you to sell excess energy to TNB and be paid at the same rate as you buy from TNB, TNB becomes your ‘battery’ and you save the investment on the storage unit.

For PV module, we only use Tier 1 PV module i.e. Q-cells and Jinko.

The final choice of brand equipment that we will install is subject to final design and site assessment.

We use only the leading brands in inverter technology such as Sungrow. We give a manufacturer warranty of 5 years. You can also opt for an extended warranty.

The final choice of brand equipment that we will install is subject to final design and site assessment.

GSPARX is offering zero CAPEX solution. It means no upfront required for the customer to install the solar system.

For residential customers,

Opt for our leasing plan for zero capex solution. Depending on your consumption, there is a possibility for residential customers to enjoy savings by installing the solar system. Expected savings based on your previous bill and solar system installation is indicated in our brochure. You can also opt for personal loan that charges you lower interest rate (compared to leasing).

For C&I customers,

On top of having zero CAPEX, you will be able to enjoy immediate electricity cost savings. The potential savings comes from lower electricity tariff from the solar PV system compared to the existing grid tariff. Not only that, the agreed solar tariff is also fixed throughout the contract duration, which means you are now able to hedge against future electricity rate increase. Maintenance is also covered throughout the contract period

YES, GSPARX service covers the whole Peninsular Malaysia.

We are newly established but we have completed a 65kWp system for a private school and a 17kWp system for a house installation. More projects are in the pipeline and we are excited to share with you!

On a larger scale, we are experienced in developing Large Scale Solar PV (LSSPV) projects with capacities of 78MWp (commercial operation end of 2018) and 45MWp (expected commercial operation date 2020).

For residential customers:

1. Cash Purchase- pay lump sum amount
2. Credit Card- We have a special instalment plan with Maybank for 12,24 and 36 months. For other banks, only the one-off swipe is available
3. Personal Loan- Finance the PV system via personal loan. Choose your preferred bank. Special rate by Bank Islam for GLC employees.
4. Leasing- No upfront cost. Pay fixed monthly to GSPARX. Choose from 1 to 10 years leasing period. System belongs to customer at the end of leasing period.
5. Customer can also choose to put a down payment to reduce the credit card, leasing or personal loan installment.

For Commercial & Industrial (C&I) customers:

1. Solar SPPA : No upfront cost. Pay per energy generated at a fixed rate agreed between GSPARX and customer. Flexible contract duration between 15 to 25 years.
2. Leasing : Fixed monthly payment option for an agreed contract duration up to 10 years.

• On site green energy generation.
• On site efficient electricity generation with minimum losses.
• Carbon emission deferment of 0.62 tons/MWh annually.
• Become a prosumer and generate clean energy

Yes, your roof can sustain the weight of a solar panel. Each solar panel weights about 15kg but the roof tiles and supporting structures are design to withstand a weight of a standing man (>60kg). Nevertheless, we shall observe and take best practices approach in accessing the roof and its support integrity.

We apply water proofing at the point of drilling. This should prevent leakage to your roof. In addition, we give you one-year free workmanship warranty and as such problem such as leaking is taken care of.

Solar module manufacturers offer 25 years of solar PV module of performance guarantee, 10 years of solar PV module product warranty. For inverter, the standard product warranty is 5 years.

For C&I customers with SPPA payment option, the maintenance will be taken care by GSPARX throughout the contract duration.

For direct purchase or leasing customers, we also offer extended warranty package.

With SARE, you will be able to make payment to GSPARX via TNB Bill. Therefore, you will only need to make one-time payment and TNB will disburse the payment to GSPARX.